tabsurvey blog

Happy customers and employees

The added benefits of improving the workplace for your employees

Enjoy higher customer loyalty and recommendation

Tabsurvey has over a three month period collaborated with Hotel Manager, Mattias Thorsteinsson at Cabinn City Hotel by providing software and help for his research. In order to enhance the quality of the customer experience the research objective was clear: The objective was to research the correlation between employee satisfaction and value of services provided (customer loyalty and satisfaction).

The backbone of the hypothesis was grounded in the Service-profit chain framework developed by researchers at Harvard university (Heskett, Jones, Loveman, Sasser & Schlesinger).

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Better business insights through great survey system

Hello all,
Welcome to our new tabsurvey blog. A blog created by the great survey system, tabsurvey.

‘Why would I need to ask questions’? you might ask. The simple answer is that it can improve your relationship with your stakeholders. Stakeholders who you are dependent on to be successful. In any working relationship a good mutual understanding is beneficial, some would say it’s required, if the relationship is to last. Especially in current times where customers are empowered with social media and employee mobility has never been higher. The fields of Branding and Marketing focus on including customers in the dialogue of positioning and value creation. This is probably even more important as industries move more and more into ‘business as a service’.

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