Recent trend shows a steep decline in customer satisfaction across the globe. Particularly America is in decline.
The American Customer Satisfaction Index (ACSI) measure overall customer satisfaction in the U.S. The score is from 1 to 100 and it benchmarks industry level for customer satisfaction. Latest measurements show customer satisfaction has been dropping consistently for the past seven quarters.
The report shows that customer satisfaction drops across all measured industries in the manufacturing and nondurable goods sector. Though overall inflation is low, food and beverage prices have increased and this is contributing to lower customer satisfaction with non-durable products. Nearly all companies score lower now compared to a year ago.