tabsurvey blog

Happy customers and employees

The added benefits of improving the workplace for your employees

Enjoy higher customer loyalty and recommendation

Tabsurvey has over a three months period collaborated with Hotel Manager, Mattias Thorsteinsson at Cabinn City Hotel by providing software and help for his research. The focus of the work was to research the correlation between employee satisfaction and value of services provided (customer satisfaction) in order to enhance the quality of customers’ experience.

The backbone of the hypothesis was grounded in the Service-profit chain framework developed by researchers at Harvard university (Heskett, Jones, Loveman, Sasser & Schlesinger).

Continue reading →