Are you worried about your customers' happiness? Rather than hoping for the best, engage in dialogue! Find out what the customer experience is like in your store and if your customers are willing to recommend you to others.
Follow your customers' satisfaction from day-to-day with our online reports and download the results to work in-depth for cause and effect. Our intuitive system is built around both to give you the most effective survey tool.
tabsurvey makes action even easier with notification triggers, while our dashboards can help target, track and reach important KPIs. As a result our survey software can provide data that facilitates concrete measures and real change.
Use our customer experience management tool to measure service levels and strive for improvement to retain and attract new customers and consequently turn a higher profit.
Many of our customers use Net Promoter Score (NPS) or satisfaction ratings to perform customer research. Maybe you could nudge customers towards improved consumer purchase intentions if you had better data on your customers’ thoughts and needs? Listen and improve customer satisfaction.
tabsurvey thinks of feedback like fresh produce. The longer it's underway the more it looses it's value and potency. We believe in giving you a direct line of communication: The voice of the customer – unbroken, so you can respond to needs instantly while the service experience is fresh in mind.
This will in turn give you a chance to rise to superior service and improve your competitive advantage. Stay attentive to the responses with instant customer feedback. Do you settle stale milk - probably not, then why would you settle for stale feedback?